Fax isn't going anywhere in healthcare. So what do you do with it?
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Basalt CEO Ben Hackett sits down with Sarah Stuart, SVP of Growth and Transformation at ScionHealth, to talk about the friction between referral and admission in post-acute care, and what it takes to fix it across 62 hospitals.
Sarah shares what she learned from watching a team member log into five different systems to work a single referral, why you can't put new technology on top of a broken process, and how ScionHealth and Basalt built a new referral platform side by side with the people who use it every day.
In this conversation
- Why fax is the perfect symbol of healthcare friction, and how it's becoming useful again
- Starting with frontline staff, not the technology
- Fixing the workflow before rolling out the tool
- Helping payers find what they need in a 500-page patient record
- Keeping humans at the center of every clinical decision
“I think we're going to learn how AI can fit our needs and solve our problem. But I don't think we can rely on AI right now to tell us what our problem is.”
Sarah Stuart, ScionHealth
Basalt helps post-acute and behavioral health teams move patients from referral to admission faster. No patient waiting.
